Delivery & Returns
Fast, reliable delivery to anywhere in Australia. No prepayment required. Simple returns process with a 14-day satisfaction guarantee.
How Our Delivery Works
Place Your Order
Complete the online order form with your name and phone number. No prepayment required-you'll pay when your order arrives.
Confirmation Call
Our team calls you within one business day to confirm your delivery address, answer questions, and ensure everything is correct.
Fast Dispatch
Your order is dispatched promptly. You'll receive tracking information so you know when to expect your delivery.
Receive & Pay
Your Onda Nova arrives via courier. Pay the driver in cash or by card upon delivery. No additional fees or surprises.
Delivery Timeframes by Region
| Region | Delivery Time | Notes |
|---|---|---|
| NSW & ACT | 2-3 business days | Standard courier to major cities |
| VIC | 2-3 business days | Including Melbourne metro and regional areas |
| QLD | 2-3 business days | Brisbane, Sunshine Coast, Gold Coast |
| SA & NT | 3-4 business days | Adelaide, Darwin and surrounding regions |
| WA | 4-5 business days | Perth and regional Western Australia |
| TAS | 4-5 business days | Hobart and Tasmania-wide delivery |
*Timeframes are from confirmed order date. Remote postcodes may require additional time. Our team will confirm exact delivery details when they call.
Payment Options
14-Day Returns Guarantee
Your Satisfaction is Guaranteed
We stand behind the quality of Onda Nova. If you're not completely satisfied, you have 14 calendar days from the date of delivery to request a return for a full refund. No questions asked.
What Can Be Returned
Unopened bottles in original condition are eligible for full refund. If you have received a damaged or defective bottle, please contact us immediately and we will arrange a replacement or refund.
How to Request a Return
Email us at info@bonesryfreshix.world with your order details and reason for return. We'll provide you with return shipping instructions. Refunds are processed within 7-10 business days of receiving your return.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the product is defective. We recommend using tracked postage to ensure your return reaches us safely.